FLS MOBILE FLOW EDITION

Dynamic real-time scheduling with a permanent connection to your employees is at the heart of our innovative solution. Introducing FLS MOBILE FLOW EDITION, a mobile field service solution designed to harness the power of digitization and enhance on-site support for your employees, making it quick and easy without adding extra workload.

FLS MOBILE App (FLOW EDITION) goes beyond traditional paper-based processes by offering transparent, paperless call processing, which significantly boosts efficiency across the entire service workflow. This allows your field service team to concentrate on what matters most – delivering exceptional customer satisfaction.

From timely notifications about engineer arrivals or deliveries at the customer's premises via text message to live on-route tracking, we ensure that customer wait times are minimized. The integration with dynamic route scheduling (FLS Real-Time-Scheduling) adds maximum agility to your operations, seamlessly accommodating same-day and ad-hoc requests into the route schedule.

Take your field service to the next level with FLS MOBILE FLOW EDITION, which transfers fully digital workflow processes directly into an app. If you are currently modeling your processes in the BPMN standard or plan to do so, you'll find it easy to transfer these processes to your field service app. This app offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps needed for each individual service case.

FEATURES AT A GLANCE

• BPMN workflow tool set: Effortlessly map and flexibly compile workflow processes in the BPMN standard "out of the box." This tool set enables the digitization of processes quickly and efficiently.
• User and role reference: Clear, simple, and self-explanatory user guidance that supports the skill set of your engineers and drivers, minimizing the potential for errors during execution.
• Data transmission: All necessary data for deployment (such as customer master data, object data, and material data) is transmitted to the engineer’s device, supporting offline, online, and hybrid scenarios.
• GIS mapping: Integration with mapping services like Google Maps or individual GEO systems for enhanced navigation.
• Easy partner integration: Seamless integration of partners and service providers through link sharing.
• Staff radar: Engineers can view the locations of nearby colleagues for assistance with calls.
• Push notifications: Immediate alerts to engineers, especially in emergencies.
• Automated customer notifications: Customers receive estimated time of arrival (ETA) updates, e.g., 30 minutes before the appointment, via text message or email, with live on-route tracking available.
• On-premise data recording: Capture call and feedback data both online and offline.
• Independent appointment scheduling: Field engineers can set binding appointments independently, which are integrated into FLS Real-Time-Scheduling.
• Checklists and reports: Record checklists, reports, and any changes to master data.
• Comprehensive information provision: All necessary details about the scope and content of work, deadlines, and customer and machine/system data are readily available.
• Real-time file exchange: Share photos and documents in common formats (such as photos, Word, Excel, PDF) directly with your ERP/CRM system.
• Customizable reports: Design customer and call reports tailored to your needs.
• Audit-proof signatures: Capture signatures from both the customer and engineer post-deployment for compliance.
• Mobile time recording: Track activities and absences on the go.
• Mobile materials management: Manage van stocktaking, book and reorder used materials, and record material exchanges between colleagues transparently. This includes:
  • Display and management of material groups, material location, storage facilities, and inventory at storage locations.
  • Handling of serialized materials.
  • Booking of material movement.
  • Generating purchase or restock requests.

For any questions or additional information, feel free to call us at +49 431 239 710 or send an email to [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!