Marvel Rivals recently demonstrated excellent responsiveness to player feedback, creating a positive narrative. The developers initially announced a controversial partial rating reset for all players, a decision met with significant player backlash due to the added grind required to regain previous ranks and rewards.
The swift reversal of this decision, announced within 24 hours on social media, is noteworthy. The February 21st game update confirmed that player ratings would remain unaffected.
This situation underscores the critical importance of open communication and active listening to player concerns within the live-service game model. The Marvel Rivals team's quick response stands in contrast to the failures of other games that have suffered from poor communication and a lack of engagement with their communities. Their responsiveness serves as a positive example for other developers.
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