Mein o2

Discover the power of the "My o2" app, a multiple award-winning tool designed to enhance your mobile experience with a range of services and benefits tailored to your needs. Whether you're a prepaid or contract customer, the "My o2" app puts everything at your fingertips, ensuring you're always in control, no matter where you are. For our valued business customers, the o2 Business App is specifically designed to meet your unique requirements.

Here's a detailed look at what the "My o2" app offers:

FOR CONTRACT CUSTOMERS

• Monitor your consumption effortlessly with real-time data on your home and international data volume, as well as your telephony and SMS usage outside of flat rates. You can even add this as a home widget for instant access.
• Dive into your tariff details and enhance your plan by booking additional tariff options to suit your needs.
• Update your customer data on the go, ensuring your information is always up-to-date and accurate.
• Access and review your invoices and itemized bills (EVN) for a clear understanding of your expenses.
• Manage your SIM and contract services, including number portability, ordering and activating eSIM, and handling third-party services with ease.
• Utilize the live check feature to monitor the o2 network's performance and submit fault reports as needed.
• Enjoy exclusive monthly benefits through our Priority loyalty program, designed to reward our loyal customers.

FOR PREPAID CUSTOMERS

• Keep track of your data volume and units, including minutes and SMS, to stay within your limits.
• Check your current credit balance and top it up seamlessly whenever you need to.
• Switch tariffs or add extra options to customize your plan according to your usage.
• Conveniently update your customer data on the move, ensuring your account reflects your current details.
• Stay connected with the live check feature to ensure the o2 network is performing optimally for you.

FOR MY HANDY CUSTOMERS

• Get detailed information about your My Handy contract to stay informed about your plan.
• Access a digital version of your invoice for easy management and storage.
• Gain insights into your installment plan, helping you plan your finances effectively.
• Take advantage of early payment options to manage your payments on your terms.

PLEASE NOTE

The "My o2" app is exclusively for o2 private customers. Business customers should download the "o2 Business App" for their specific needs. Please be aware that Alice Mobile connections and services from third-party providers are not supported within this app.

LIABILITY/REQUIREMENTS

It's important to note that the "My o2" app relies on the online services provided by Telefónica Germany. While we strive for constant availability, we cannot guarantee uninterrupted service at all times. To make the most of the "My o2" app, you'll need an account at o2online.de.